It’s the seventh inning stretch, and, as most flock to the restroom lines or leave to avoid the end-of-game traffic, you look for refreshments to get you through the ninth inning. As people rush around you, you know that one person will always be there: concession stand workers.
Enthusiastic fans, buttery popcorn, and bubbling soda—the environment behind the concession stand counter is electric, and requires skilled workers.
Concession stand workers are a vital part of the sports stadium experience. They are the friendly faces that deliver much-needed refreshments and the occasional banter. So how do you find workers that live up to the high expectations? It all starts with your concession worker job description.
What is a Concession Stand Worker?
A concession worker is a person who works at the refreshment stands, or counter area of an amusement park, stadium, sports arena, or movie theater. The term concession stand is used to describe the temporary structures found in carnivals and other outdoor events where food items are sold.
A concession stand worker typically operates within the guidelines established by a specific park or company, but may also come under stricter health guidelines if they are located near or between public spaces.
Concession Worker Job Description
The job of a concession stand worker shouldn’t be taken lightly. Extended periods of standing, heavy lifting, food preparation, as well as customer relations are normal parts of the job. A well-written concession worker job description will help you attract the most qualified candidates who can meet the physical and communicative demands of the job.
Common Concession Worker Duties
A good job description does two things: (1) attracts qualified talent, and (2) dissuades applicants who may not meet the job’s requirements. Clearly outlining the worker’s duties and expectations will allow the applicant to determine if they meet the role's demands.
The following is a list of typical concession worker responsibilities:
- Take customer orders and assemble them correctly.
- Check identification for age-restricted items, such as alcoholic beverages.
- Accept payment from customers via a cash register.
- Check food items to ensure quality and safety standards are met.
- Keep the assigned area clean, sanitary, and safe.
- Perform basic maintenance on machines and equipment, as needed.
- Answer questions about concession stand location, prices of goods sold there, and other questions about tickets or other items sold.
- Under the guidance of a supervisor, maintain concession stand records with information on products used and food served to customers.
- Complete inventory sheets daily, noting supplies that need to be replenished.
- Enter data into a computerized cash register system. They may also be responsible for balancing register tills at the end of day.
Must-Have Concession Attendant Skills
It’s also important to list the skills required to succeed in the role. The hiring company should assess candidates with the skills listed below to ensure they are a good fit for the role.
This position requires many different skills, including:
- Attention-to-Detail. Concession workers must be able to follow directions for making food and follow company policies, such as health guidelines.
- Customer Service. Providing excellent customer service is a huge part of the concession attendant role. Candidates must be able to communicate effectively and handle people in high-stress environments.
- Collaboration. Concession attendants need to be able to work well on a team. It takes multiple people working together to handle the crowds many concession stands face.
- Communication Skills. Concession attendants should be effective communicators both to customers and each other while on the clock.
- Multitasking. Just like fast-food workers, they will need to be nimble and able to multitask effectively. Likely, concession workers will be filling multiple orders at once during their shifts.
When writing a concession worker job description, ensure you list these skills to attract the best candidates for the role.
Standard Concession Stand Wage
Wages are another detail that should be listed in a job description. What should you pay a concession worker? There is a wide range in the salary for concession workers from one part of the country to another, so location should be a factor when deciding upon wages.
The average hourly pay for concession workers in the U.S. is $14.46 per hour, or $33,657 per year, according to Indeed. Salaries range from approximately $25,000 to $45,000 per year, depending on the location.
Based on surveys, most concession stand employees are provided with benefits such as flexible schedules, paid time off, employee discounts, health insurance, dental insurance, and disability insurance.
If you don’t have time to hire new concession attendants and have shifts that need filling, read on for a solution.
Need To Fill Concession Stand Shifts? Qwick Can Help!
If you’re a business owner or manager looking to staff up for an upcoming game day or event, simply post your available shifts with Qwick to be connected with talented hospitality staff in your area.
Our platform makes it easy to fill shifts small or large, even at the drop of a hat. Just create a free account, post a shift (or hundreds), and get on with your to-do list while we fill them with the best talent for the job. You can staff confidently knowing that we’ve already vetted all workers for experience and necessary certifications.
Let Qwick handle your concession staffing so you can get out of the weeds and focus on what matters most for your business. Create an account to get started today!